User creation error in "Operating System Users and Groups"

Hello, experts.

Now, I'm doing systemcopy of distributed system with R3load. The DB Instance is Oracle Exadata.

When I execute "Operating System Users and Groups" under the "Additional Preparations Options", an error occur.

And in the "Create users for SAP system" phase, sapinst is disconnected suddenly.

Could you help me to solve this?

Error message in my console

terminate called after throwing an instance of 'ESyAccountSystemCallFailedImpl_<ESyAccountSystemCallFailed>'

1. iauxsysex.c:365: child /u01/app/instlog/20130903_3/sapinst_exe.32131.1378186356/sapinst (pid 32143) has crashed. Executable directory is /u01/app/instlog/20130903_3/sapinst_exe.32131.1378186356. Contact Support.
2. iaextract.c:1094: child has signaled an exec error (-134). Keeping directory /u01/app/instlog/20130903_3/sapinst_exe.32131.1378186356

--------------------------------

Sep 3, 2013 2:37:17 PM [Info]: Stopping service "SAPinstService" ...

Sep 3, 2013 2:37:17 PM [Info]: Service "SAPinstService" stopped.

Sep 3, 2013 2:37:17 PM [Info]: Services stopped.

Sep 3, 2013 2:37:17 PM [Info]: Server shutdown by SAPinstService

=======

I also tried to execute DB Instance Installation.

However, a similar error occurred. In this time the message below I can find insapinst_dev_user_create.log.

sapinst_dev_user_create.log

…………………………

At line 2362 file syuxcuser.cpp

Call stack:

1. iaxxbprocess.cpp: 36: CIaOsProcess::CEIdJanitor::~CEIdJanitor()
2. syuxccuren.cpp: 233: CSyCurrentProcessEnvironmentImpl::setEffectiveUser(PSyUserInt, const iastring&)
3. syxxbuser.cpp: 130: *** syslib entry point CSyUser::getPrimaryGroup(void) const ***
4. syuxcuser.cpp: 625: PSyGroupImpl CSyUserImpl::getPrimaryGroup()const
5. syuxcuser.cpp: 2317: CSyUserImpl_getOsInfos(iastring sName, iastring sID, tSyUserInfo& msUserinfo)

Return value of function getpwnam(root) is NULL.

Failed action:  with parameters

Error number 207 error type SPECIFIC_CODE

INFO       2013-09-02 19:43:40.455 [syuxccuren.cpp:285]

           CSyCurrentProcessEnvironmentImpl::setEffectiveGroup(PSyGroupInt)

           lib=syslib module=syslib

Effective group id set to 2005.

ERROR      2013-09-02 19:43:40.456 [syuxcuser.cpp:2360]

           CSyUserImpl_getOsInfos(iastring sName, iastring sID, tSyUserInfo& msUserinfo)

           lib=syslib module=syslib

FSH-00006  Return value of function getpwnam(root) is NULL.

TRACE      2013-09-02 19:43:40.456 [syuxcuser.cpp:231]

           CSyUserImpl_getOsInfos(iastring sName, iastring sID, tSyUserInfo& msUserinfo)

           lib=syslib module=syslib

Exception thrown near line 2362 in file syuxcuser.cpp

Stack trace:

1. syuxccuren.cpp: 377: CSyCurrentProcessEnvironmentImpl::set(PSyProcessEnvironmentInt)
2. syuxccuren.cpp: 233: CSyCurrentProcessEnvironmentImpl::setEffectiveUser(PSyUserInt, const iastring&)
3. syxxbuser.cpp: 130: *** syslib entry point CSyUser::getPrimaryGroup(void) const ***
4. syuxcuser.cpp: 625: PSyGroupImpl CSyUserImpl::getPrimaryGroup()const
5. syuxcuser.cpp: 2317: CSyUserImpl_getOsInfos(iastring sName, iastring sID, tSyUserInfo& msUserinfo)

At line 2362 file syuxcuser.cpp

Call stack:

1. syuxccuren.cpp: 377: CSyCurrentProcessEnvironmentImpl::set(PSyProcessEnvironmentInt)
2. syuxccuren.cpp: 233: CSyCurrentProcessEnvironmentImpl::setEffectiveUser(PSyUserInt, const iastring&)
3. syxxbuser.cpp: 130: *** syslib entry point CSyUser::getPrimaryGroup(void) const ***
4. syuxcuser.cpp: 625: PSyGroupImpl CSyUserImpl::getPrimaryGroup()const
5. syuxcuser.cpp: 2317: CSyUserImpl_getOsInfos(iastring sName, iastring sID, tSyUserInfo& msUserinfo)

Return value of function getpwnam(root) is NULL.

Failed action:  with parameters

Error number 207 error type SPECIFIC_CODE

…………………………

Regards,

Naomi Yamane