Oracle Listener issue

Hi Experts,

We are facing error  when we try to communicate with Oracle listener from  3rd Party backup tool (Commvault).

check listener status output below.

Note : Oracle Database 11 G (11.2.0.2 ) & SAP Netweaver 7.3

We need your help to bring the instance IJQ to ready state.

Thanks in advance.

Regards,

Sebastian A.